Spousa Refund and Cancellation Policy
At Spousa, we strive to make planning your special day seamless. Below are the terms regarding cancellations and refunds for bookings made through our platform.
1. Cancellation Policy
1.1. Cancellation Timeframe
- Cancellations must be made within 2 days from the booking date to qualify for a refund of the deposit.
1.2. How to Cancel
- Brides or customers must send a cancellation request to our support team through the site.
1.3. Cancellation Process
- Once the support team receives the cancellation request, they will notify the service provider.
- The service provider will contact the bride/customer directly to confirm the cancellation.
2. Refund Process
2.1. Refund Responsibility
- The service provider is responsible for processing and issuing the deposit refund.
- Refunds will not be processed directly through Spousa.
2.2. Refund Method
- Refunds will be issued using the original payment method or as agreed upon between the service provider and the bride/customer.
- Processing time for refunds may vary depending on the service provider's policies.
3. Important Notes
- Refunds are only applicable if the cancellation request is submitted within 2 days of the booking date.
- Cancellations made after the 2-day period are not eligible for a refund of the deposit.
- Spousa acts as a platform to connect brides/customers with service providers and is not liable for any delays or disputes in refund processing.
4. Contact Us
For assistance or to submit a cancellation request, please contact our support team through the site or:
We’re here to help ensure your experience with us is smooth and enjoyable.